Arrivo · AI for complaints and grievances
Every person heard. Every complaint tracked.
No queue. No paperwork. Help starts at the gate.
Arrivo lets anyone file a complaint in minutes from their own phone — no app, no login. Officers get an AI summary, a criticality rating, clear ownership and due dates. The complainant sees every step. And no complaint is closed without a second look.
Two-wheeler stolen from market parking on Tuesday evening. Complainant has the parking receipt and a photo of the vehicle.
- ✓Filed
- ✓Assigned
- ✓Action
- Verified · by supervisor
The problem
People come to you at their most difficult moments. Filing a complaint should not add to it.
Office to office.
Complainants visit several counters and still see no concrete action.
No visibility.
Once filed, a complaint disappears until someone calls back.
Unclear ownership.
Paper and scattered systems hide who owns each action, and by when.
Self-declared closure.
A complaint is marked done by the person it was assigned to, with nobody checking.
The complaint journey
From complaint to the right officer, without a single file moving.
- 1
Complainant
Scan the QR code
At receptions, help desks and public places. No app, no login, no registration.
- 2
Complainant
Choose a channel
Web form, chat or WhatsApp, in Hindi or English.
- 3
Complainant
File and get a ticket
Type or speak, attach documents. Ticket number and tracking link arrive instantly, also on WhatsApp and SMS.
- 4
Senior officer
Review and assign
AI summary and criticality rating. Priority set, assigned in a few clicks with a voice or text note. Due dates set automatically.
- 5
Assigned officer
Act and log
Every call, visit and registration logged with evidence. An internal note plus a separate public summary.
- 6
Supervisor
Verify
The action taken is reviewed before the complaint is marked resolved. Never self-declared.
- 7
Complainant
Stay informed
Live status, WhatsApp and SMS updates, and the option to raise a concern that can reopen or escalate the case.
No complaint is closed without a second look.
Features
Designed for a person in distress, not a tech expert.
| Feature | What it means |
|---|---|
| Works on any device | Fully responsive. No login or registration for the complainant |
| Chat and WhatsApp intake | Familiar channels, in Hindi and English |
| AI where it helps | Complaint summaries, criticality rating, voice-to-text instructions |
| Real-time allocation | Assigned to the right officer as soon as it is reviewed. Workable from day one |
| Automated reminders | Officers are nudged until each task is closed |
| One-link tracking | The complainant follows everything from a single link |
| Simple internal dashboard | Pendency, due dates, status filters and an officer-wise view |
| Full audit trail | Every note, voice note, reassignment and status change recorded |
| Works with existing systems | Adds to the case and complaint systems you already use. Replaces none |
Who benefits
Four people, one record.
Complainants
File in minutes, track any time, raise a concern if unsatisfied.
Senior officers
Understand each case in seconds, delegate in clicks, see pendency live.
Assigned officers
Clear instructions, due dates and reminders, with every document in one place.
Supervisors
Verify the action taken before any complaint is closed.
Where Arrivo works
Wherever people come for help.
Police offices and stations
District offices, police stations and help desks.
Public offices
Collectorates, municipal offices, department help desks and grievance cells.
Enterprises
Customer and site grievances for utilities, telecom, facility management and companies that serve people on the ground.
Help starts at the gate.
See the full journey, from a QR scan to a verified closure, in a live demo.